We, at Orphic Life, strive to give you the best possible services in terms of quality so as to guarantee customer satisfaction. However, in the event that our product does not meet your standard of expectations or you are not happy with it for whatever reason, we have our effective return policy in place. Our return policy goes hand in hand with our exchange policy, in which you may exchange the product for another colour, a different size, or a completely new style. In the rare eventuality that our product has a manufacturing defect, we will replace it, no questions asked.
At Orphic Life, we follow a convenient return and exchange policy, where you can return the product to us within 15 days from the date on which it was delivered. You can ship it back to us either by post or by courier. **Please note that certain select products are not eligible under the exchange and return policy. If you are not sure which products fall under this category, please write to us at email@example.com and we will help you out.
For the process to be carried out successfully from both sides, there are a few conditions that need to be met. The product should be unused and in the same condition as you received it. It should also be in its original packaging along with original tags when you ship it back to us. Once received, our team will evaluate the need for return or exchange, and the exchange or return request will be processed. If approved from our end, we will credit the price of the product back to your account within 10 working days. **Please note that this return policy is not valid on products that were purchased at a discounted price.
If you are new to the process of return or exchange, here are a few easy-to-follow steps:
· Ensure that the product is unused, with all of its tags intact.
· Pack the product securely, in its original packaging, if possible.
· You can contact any cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address. **Please note that, at present, we cannot arrange for the product to be picked up from your address.
· Don’t forget to email us at firstname.lastname@example.org so that we can begin processing your return or exchange request while the product is being shipped back to us.
Our official mailing address is:
2207, Manjunath Kuteera, Keshvnagar,K K Halli, St. Thomas
Town Post, Bengaluru (Bangalore) Urban, Karnataka, 560084
If you wish for your order to be cancelled before it is shipped out, there are a couple of things you will need to keep in mind. All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays, or on public holidays are shipped out on the next working day.
If you want to cancel your order, please send us a mail at orders @orphiclife.com latest by 12:00 PM of the same day, and we will guide you through the cancellation process.
If you have any further queries about our exchange and return process, you could email us at the above-mentioned mail address or talk to us directly on +91 9741495265.
Visit our website https://www.orphiclife.com/ to continue shopping with us. We wish you a happy shopping experience!